HOW CAN I TRACK MY ORDER?
Skeleton Americas will send a confirmation email with tracking information to the provided address once the package has been shipped.
WHAT CAN I DO IF I PLACED THE WRONG ORDER?
Please contact customer service at firstname.lastname@example.org so we can help you make the necessary adjustments to your order.
WHAT IS SKELETON AMERICAS SUNGLASS WARRANTY POLICY?
Your Complete Satisfaction is Our Goal
All Skeleton Americas Products come with a one year manufacturer warranty covering defects. Skeleton Americas warranty program does not cover scratched lenses. Any alterations, misuse, abuse, or installation of non-Skeleton Americas lenses by Carl Zeiss will void this warranty. All warranty exchanges must be made with your original sales receipt. Please contact Customer Service at email@example.com prior to sending defective merchandise to obtain an RMA number. We will refuse all shipments that are not clearly marked with this number.
AM I ABLE TO PURCHASE LENSES OR FRAMES SEPARATELY?
Skeleton Americas does not offer separate lenses or frames. If you think you have a warranty issue please contact the appropriate customer service representative.
HOW DO I CLEAN MY SKELETON Americas SUNGLASSES?
We recommend only using micro-fiber for cleaning. All Skeleton Americas eyewear comes standard with a microfiber bag or cleaning cloth. For extreme dirt, we recommend warm water and a soft detergent.
WHAT IS POLARIZATION?
Polarized lenses provide the benefit of filtering out reflected light and glare off cars, water, pavement, sand and snow. This lens works great for any activity where high glare conditions exist. Skeleton Americas uses polarized lens manufactured by Carl Zeiss Vision, which achieves 99% efficiency in blocking polarized light waves and blocks 100% of the suns damaging UV rays, while maintaining optical clarity.
WHAT IS GRILAMID?
Grilamid is a high tensile strength plastic that will retain its shape under all temperatures. This material is impact resistant, flexible, lightweight, and durable. Skeleton Optics uses Grilamid TR-90 in all of its mold injected eyewear.